Alan Turing developed the Turing test in 1950. Who would have thought that someday, talking to a 'robot', online would be the next big thing to hit the world?
Well, we are indeed thankful to Joseph Weizenbaum who quickly caught the drill and went ahead to be the second man to make history, with 'Elizar' in 1966. After that, a lot of people started seeing potential in the future of this new mode of interaction, and A.L.I.C.E, HEX, Siri, Google Home, Amazon Alexa, and others were born.
Now, these bots are found almost everywhere and are rising faster than ever. Even Neiman Marcus is currently experimenting with chatbot technology in order to be able to provide superior service to their customers.
Chatbots are considered as the marketing tool of the new generation. They are quite easy to use and can help customers discover new things. They also help boost businesses, as chatbots are time and cost effective.
A survey discovered that a lot of people who have had the pleasure of interacting with bots immensely enjoyed the experience. An impressive percentage of them prefer chatbots to human customer care personnel. In fact, a good number of people consider chatbots as their acquaintances, teachers, advisors, managers, and a host of others. Isn't that amazing?
There is also the fact that the chatbot market is immensely growing at an amazingly fast rate - about 24.3%, annually. A lot of industrial sectors including healthcare, insurance, car dealerships, and of course, online retail, just to mention a few, are making great use of this technology. In fact, Ray Kurzweil, a futurist, has predicted that by 2029 chatbots will be indistinguishable from humans. At this rate, we find that very hard to dispute.
A lot of businesses have been going the chatbot-way. You don't want to be left out of this new wave. IBM Watson, Microsoft Bots, and Witai are examples of the top three popular companies you can build your chatbots with. We trust that the infographic below will offer you more insights to the world of chatbots and everything you need to know.